Hi!

I'm Xime,

and I'm a service Designer.

SERVICE DESIGNER + LEARNING EXPERIENCE DESIGN
WHAT IS SERVICE DESIGN?

¨Service design helps organizations see their services from a customer perspective. It is an approach to designing services that balances the needs of the customer with the needs of the business, aiming to create seamless and quality service experiences. 

 

Service design is rooted in design thinking, and brings a creative, human-centered process to service improvement and designing new services. 

 

Through collaborative methods that engage both customers and service delivery teams, service design helps organizations gain true, end-to-end understanding of their services, enabling holistic and meaningful improvements.¨

 

Crowdsource definition of Service Design lead by Megan Erin Miller

01 PROFESSIONAL

WHAT I´VE LEARNED SO FAR...

SERVICE DESIGN

70%

INDUSTRIAL DESIGN

80%

STRATEGIC TRAINING DESIGN

75%

PHOTOGRAPHY

85%

PROGRAM MANAGEMENT

80%

BUSINESS DESIGN

80%

WHAT I´M CURRENTLY LEARNING...

TREND-DRIVEN INNOVATION

LEARNING CURATION

30%

60%

SPECULATIVE DESIGN

70%

 

02 PORTFOLIO

MY RECENT WORK. SEE MORE >
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03 Experience

2017- Ongoing

TELUS International

Portfolio Manager and Learning Curation lead

Global Learning Shared Services 

TELUS International. 

2017-2018

Toledo

Innovation consultant

Corporación Multinversiones

2016

Caribbean Council

Designer

Caribbean Council

2012-2015

TELUS International

Training Developer

Global Learning Shared Services 

2011-2012

FLAAR

Technical writer

3D & Digital Photography

2012-2015

Euroart

3D Designer

 
 
 
LET´S TALK

If you are in the mood for a coffee or a virtual chat, feel free to reach out!

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02 PORTFOLIO

MY RECENT WORK. SEE MORE >
Show More

03 Experience

2019- Ongoing

Cacao CApital

Service Designer

Advisor

2019-Ongoing

Design professor

Industrial Design Department

Rafael Landivar University

2017- Ongoing

TELUS International

2017-2018

Toledo

Innovation consultant

Corporación Multinversiones

Portfolio Manager and Learning Curation lead

Global Learning Shared Services 

TELUS International. 

2016

Caribbean Council

Designer

Caribbean Council

2012-2015

TELUS International

Training Developer

Global Learning Shared Services 

2011-2012

FLAAR

Technical writer

3D & Digital Photography

2012-2015

Euroart

3D Designer

© 2019 by Ximena Matus