© 2019 by Ximena Matus

Hi!

I'm Xime,

and I'm a service Designer.

SERVICE DESIGNER + LEARNING EXPERIENCE DESIGN
WHAT IS SERVICE DESIGN?

¨Service design helps organizations see their services from a customer perspective. It is an approach to designing services that balances the needs of the customer with the needs of the business, aiming to create seamless and quality service experiences. 

 

Service design is rooted in design thinking, and brings a creative, human-centered process to service improvement and designing new services. 

 

Through collaborative methods that engage both customers and service delivery teams, service design helps organizations gain true, end-to-end understanding of their services, enabling holistic and meaningful improvements.¨

 

Crowdsource definition of Service Design lead by Megan Erin Miller

01 PROFESSIONAL

WHAT I´VE LEARNED SO FAR...

SERVICE DESIGN

INDUSTRIAL DESIGN

STRATEGIC TRAINING DESIGN

PHOTOGRAPHY

PROGRAM MANAGEMENT

BUSINESS DESIGN

WHAT I´M CURRENTLY LEARNING...

TREND-DRIVEN INNOVATION

LEARNING CURATION

SPECULATIVE DESIGN

 

02 PORTFOLIO

MY RECENT WORK. SEE MORE >
Show More

03 Experience

 
 
 
LET´S TALK

If you are in the mood for a coffee or a virtual chat, feel free to reach out!

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